Question 1

How do I schedule an appointment for collision repair or maintenance services?

Accepted Answer

Scheduling an appointment with Ruano's Auto is easy and convenient. We value understanding the unique needs of each customer, which is why we currently recommend contacting us via phone to initiate the appointment process. By speaking directly with one of our knowledgeable team members, we can gather essential details about your vehicle and the services you require. This helps us ensure that your appointment is tailored to your specific needs, and we can allocate the appropriate time and resources to address your situation effectively.

To schedule your appointment, simply give us a call at 615-485-2879. Our friendly staff will be more than happy to assist you in finding a suitable time for your collision repair or maintenance service. We understand that your time is valuable, and we're committed to providing you with the personalized attention you deserve throughout the scheduling process and beyond.

Question 2

Do you use OEM (Original Equipment Manufacturer) parts for repairs?

Accepted Answer

At Ruano's Auto, we believe in providing our customers with choices that align with their preferences and budget. We understand the significance of using high-quality parts for repairs, which is why we offer a range of options tailored to your needs.

We are proud to offer Original Equipment Manufacturer (OEM) parts for those seeking components that match the specifications of your vehicle as originally intended by the manufacturer. These parts ensure optimal fit, performance, and safety, particularly for newer vehicles and those requiring precise specifications.

However, we also recognize that budget considerations are important for many of our valued customers. That's why we offer a selection of alternative parts that are carefully chosen to meet our strict quality standards while also providing cost-effective options. These alternatives provide reliable performance and are a practical choice for those looking to balance quality and affordability.

When you entrust us with your vehicle, we take your concerns to heart. Our experienced technicians will discuss the available options with you, offering guidance and insights to help you make an informed decision. Rest assured that regardless of the parts you choose, our commitment to delivering top-notch repairs and exceptional service remains unwavering.

Question 3

Will insurance cover costs of repair?

Accepted Answer

The extent of insurance coverage for your vehicle's repairs depends on the specifics of your insurance policy. If you have full coverage insurance, including comprehensive and collision coverage, the chances are high that your policy will cover the cost of repairs resulting from accidents, collisions, and other covered incidents.

At Ruano's Auto, we work closely with various insurance companies to streamline the claims process for our customers. If you have full coverage insurance, we can assist you in navigating the claims procedure and provide the necessary documentation to support your claim.

In cases where you're unsure about your insurance coverage, we recommend contacting your insurance provider directly to discuss your policy details and confirm the extent of coverage for collision repairs. If there are any uncertainties, our team is here to guide you through the process, providing insights and assistance to help you make the best decisions for your vehicle's repair needs.

Our goal is to ensure that your repair experience is as smooth and stress-free as possible. We're here to answer any questions you may have and work collaboratively to restore your vehicle to its pre-accident condition.

Frequently Asked Questions